Tuesday, March 20, 2012


There is a great discussion about leadership and management in a recent edition of the Radio Four programme, The Bottom Line - the podcast can be downloaded here

This could be really useful for CIM students on the Professional Diploma Managing Marketing unit and Chartered Postgraduate Diploma Marketing Leadership and Planning unit. Get listening!

Monday, March 12, 2012

Getting Personal

I have just had an email from Starbucks telling me how they would like to get to know me, and want to get personal with customers by referring to them by name rather than the type of drink purchased. It seems like a nice idea to me, and will potentially add to one of the reasons they tend to be my coffee shop of choice - the friendliness of the staff. In terms of customer relationship marketing, linked in with the Starbucks card it could help to enhance the feel of the relationship. 

However, isn't it just doing what a good business would do - recognising its customers as individuals and treating them as such, with a personal touch?

You can see the launch advert for the initiative here - Starbucks - Introduce Yourself